Delivery

1. How do I track my order?
   You will receive an email with tracking number once we have processed the order. You can also contact the Courier Service Provider and provide them the tracking number as shown in confirmation email to get the latest update on the status of your package. 

2. What are the delivery options & shipping rates?
   We deliver nationwide, including East Malaysia, Labuan, Sabah and Sarawak. Standard rate of RM7.50 for all orders in Peninsular Malaysia and RM12 for orders in East Malaysia. We offer free shipping for orders worth RM200 and over. Shipping fees is solely dependent on the weight of the item and delivery location based on the shipping rate imposed by JNT Express or PosLaju National Courier.
   
   You will receive an email with tracking number once we have processed the order. You can track your parcel through the online website of the logistic partner. Shipping fees will apply if minimum purchase falls below RM200.

3. Is self-collection available?
   We are sorry to announce that we don’t offer self-collection.

4. Can I upgrade my delivery method after my order has been confirmed?
   Once an order has been placed online, we are unable to make any changes, additions or amendments. We have an automated system and any changes may cause delays or mix-up during preparation of the order. It is advisable that you review your shipping details carefully before checking out.

5. My order has been running late. What can I do?
   Kindly contact the courier service provider and check for your order status through the tracking number provided in the email sent during order confirmation.

6. Can I change my delivery address once my order is confirmed?
   Once an order has been placed online, we are unable to make any changes, additions or amendments. We have an automated system and any changes may cause delays or mix-up during preparation of the order. It is advisable that you review your shipping details carefully before checking out.
   
   In any case that the address provided during ordering is incorrect and the package is delivered, www.novexiz.com will not be liable for any refund or replacement.

7. Will I get charged for redelivery?
   In normal cases, the courier service provider will not charge for redelivery fee. If you are not available to receive the order, you may contact the courier service provider to arrange for a redelivery at your convenience.
   
   In cases of multiple unsuccessful deliveries, your package will be returned to our warehouse, and you may contact our friendly Customer Service Officers (email add/ phone no) for assistance.

8. What should I do if there is a delay in delivery?
   Kindly log in to your account at www.novexiz.com to check for your order status. If it is longer than the usual waiting time, kindly contact our friendly Customer Service Officers (email add/ phone no) for assistance.

9. Will my order be processed if I place it on a Public Holiday?
   We are sorry to announce that we are closed on Public Holidays. But don’t worry, we will process your orders on the next working day and deliver accordingly.

10. Do you ship Internationally?
    We only accept local orders within Malaysia for now.